Vilano will handle warranty claims from authorized sales for 60 days from purchase. If the purchase date is beyond 60 days, Aztron can be reached here:
To expedite the process with our warranty team, please give as much detail as you can in the description of what is happening with the Aztron SUP Board. Also, if a photo illustrates what is happening with the item, please attach one near the bottom of the claim form where it says:
Also, if possible, please provide an order number in your description of the issue. If you cannot find or do not have an order number, please attach the invoice for your order as well. Please include a video in your attachments and your serial number as well.
We will review all of the information you send with our qualified techs, and one of our amazing team members will be in touch with you within one business day with any questions we may have and potential solutions for you. We want you to be happy, and will work hard to be sure you have a perfectly working Aztron Inflatable SUP Board that you enjoy using!